PrintBridge

Refund Policy

Last updated: 19 March 2026

1. Our Commitment

At PrintBridge Australia, we stand behind the quality of every order. Because our products are custom-printed to your specifications, we cannot offer refunds for change of mind. However, we fully honour your rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If your order arrives with a defect or does not match what you ordered, we will make it right.

2. When You Are Entitled to a Refund or Reprint

You may request a refund, reprint, or replacement if:

  • Misprints or production errors: The printed output does not match the approved proof — for example, incorrect colours (beyond normal print variation), missing elements, smudging, streaking, or other clear production defects.
  • Wrong specifications: The finished product does not match the specifications you ordered — for example, wrong paper stock, wrong size, wrong finishing (lamination, binding, etc.), or incorrect quantity.
  • Damage in transit: Your order arrives with significant physical damage (crushed, water-damaged, torn) that renders the product unusable.
  • Missing items: Part of your order is missing or was not delivered.

3. What Is Not Covered

  • Change of mind: As all products are custom-printed, we cannot accept returns or issue refunds because you changed your mind or no longer need the order.
  • Customer-supplied artwork errors: If your approved design file contained errors (typos, low resolution, incorrect layout), and the print matches the file you approved, this is not considered a defect.
  • Minor colour variation: Slight differences between your screen display and the printed output are inherent to all printing processes and are not grounds for a refund. We print to industry-standard tolerances.
  • Standard print tolerance: Industry-standard tolerances apply to cutting, folding, and alignment (typically +/- 1–2mm). These are not considered defects.
  • Delayed delivery: While we strive to meet estimated delivery times, delays caused by customs, weather, or carrier issues are not grounds for a refund unless we have guaranteed a specific delivery date in writing.

4. How to Request a Refund

  1. Contact us within 7 business days of receiving your order. Email hello@printbridge.com.au or use our contact form. Include your order number, a description of the issue, and clear photographs of the defect.
  2. We will review your claim within 2 business days. Our team may request additional photos or information.
  3. Resolution: If your claim is approved, we will offer one of the following (at your choice where a major failure has occurred):
    • A full reprint at no additional cost, shipped to you free of charge.
    • A full or partial refund to your original payment method.
    • Store credit for future orders.
  4. Refunds are processed via Stripe and typically appear on your statement within 5–10 business days.

5. Returning Defective Products

In most cases, we do not require you to return defective printed products — photographs are sufficient for us to assess the issue. If we do need the products returned (for example, for a quality investigation), we will provide a prepaid return label at no cost to you.

6. Cancellations Before Production

If you need to cancel an order before it enters production, please contact us immediately. Orders cancelled before production begins will receive a full refund. Once production has started, cancellation may not be possible. See our Terms & Conditions for details.

7. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund. If a product has a minor failure, we may choose to repair or replace the product within a reasonable time. For more information about your rights, visit the ACCC website.

8. Contact

For refund requests or questions about this policy, please contact us: