PrintBridge

Privacy Policy

Last updated: 19 March 2026

1. Introduction

PrintBridge Australia ("PrintBridge", "we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at www.printbridge.com.au and our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Identity information: full name, business name.
  • Contact information: email address, phone number, postal/delivery address.
  • Account information: username, password (hashed), account preferences.
  • Order information: products ordered, quantities, design files uploaded, order history, delivery instructions.
  • Payment information: Stripe processes your payment details. We do not store full credit card numbers on our servers.
  • Technical information: IP address, browser type and version, operating system, referring URL, pages visited, and cookies (see our Cookie Policy).
  • Communication information: messages sent via our contact form, support conversations, and email correspondence.

3. How We Collect Information

We collect personal information:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies when you browse our site.
  • From third-party services such as Stripe (payment processing) and our logistics partners.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfil your print orders.
  • Communicate with you about your orders, including status updates and delivery tracking.
  • Provide customer support and respond to enquiries.
  • Process payments securely via Stripe.
  • Improve our website, products, and services.
  • Send marketing communications (only with your consent; you can opt out at any time).
  • Comply with legal obligations and resolve disputes.

5. Disclosure of Your Information

We may share your personal information with:

  • Print suppliers (South Korea): we share order details and design files with our Korean print partners for production. We do not share your payment details with suppliers.
  • Logistics and courier partners: delivery address and contact details are shared with freight and courier companies to deliver your orders.
  • Payment processor (Stripe): payment information is processed securely by Stripe in accordance with PCI DSS standards.
  • Email service provider: your email address is used to send transactional and (where consented) marketing emails.
  • Legal authorities: where required by law or to protect our legal rights.

6. Overseas Disclosure

As part of our service, your order information and design files are transferred to our print suppliers in South Korea. We take reasonable steps to ensure that overseas recipients handle your information in accordance with the Australian Privacy Principles. By using our services, you consent to this transfer.

7. Data Security

We take the security of your personal information seriously. Measures we employ include:

  • SSL/TLS encryption for all data in transit.
  • Encrypted storage for sensitive data at rest.
  • PCI DSS-compliant payment processing through Stripe.
  • Regular security reviews and access controls.
  • Secure authentication via industry-standard protocols.

For more information, see our Security page.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Order records and associated design files are retained for a minimum of seven (7) years to comply with Australian tax and business record-keeping obligations. You may request deletion of your account and personal data at any time, subject to our legal retention requirements.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information (subject to legal requirements).
  • Opt out of marketing communications at any time.
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs.

To exercise any of these rights, please contact us at privacy@printbridge.com.au.

10. Cookies

We use cookies and similar technologies to improve your browsing experience and analyse site usage. For full details, please read our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us: